Introduction

PART I - HOSPITAL DANGERS AND RISKS (Chapter 1 to Chapter 5)

PART II - HOSPITAL MODUS OPERANDI (Chapter 6 to Chapter 10)

PART III - CASE STUDY FOR PUBLIC HOSPITALS (Chapter 11)

PART IV - HEALTHCARE REFORM (Chapter 12 to Chapter 13)

PART V - COMING TOGETHER (Chapter 14 to Chapter 17)

Chapter 1 - My Father's Last Illness

• Things that Went Wrong on Day 1
  
• Inefficient Bed Management Policy
  
• Three Different Diagnoses
  
• Moved Nine Times
  
• Clueless Clinical Tests
  
• Going Easy with "Life-line"
  
• Sitting Duck for Hospital Superbugs
  
• Best Guess Antibiotics
  
• No "Ammunition" to Fight Superbugs
  
• Medical Gadgets can Injure
  
• Caught Off-guard
  
• Preventable Injuries
  
• No Closure
  

Chapter 2 - Trying Days In The Hospital

• Anguish and Anger
  
• Be Vigilant
  

Chapter 3 - Hospital Superbugs

• The Different Bugs
  
• Ask for your Laboratory Results
  
• Beware of Hospital-acquired Pneumonia
  
• Beware of Sepsis
  
• Antibiotics
  
• At Your Own Risk
  
• Workplace Safety and Health Act
  
• Superbugs Awareness Campaign
  

Chapter 4 - Urinary Tract Infection

• Urinary Catheter Care
  
• Urinary Tract Infection can Cause Death
  

Chapter 5 - Things That May Go Wrong

• Extravasation
  
• Wrong Medication
  
• Wrong-Site Surgery
  
• Operating Theatre Policy
  
• Fall Precautions
  
• Feeding Tube
  
• BIPAP Tube
  
• Foreign Objects
  
• Bed Sores
  

Chapter 6 - Multiple Doctors

• Who are your Doctors?
  
• Duty Roster
  
• Co-manage by Other Specialists
  
• Doctors On Call
  
• "Healthcare Factory"
  

Chapter 7 - Nursing Care

• Who are your Nurses?
  
• Find Out the Patient-Nurse Ratio
  
• Look Out for Unkind Nurses
  
• Do not Confront Unkind Nurses
  
• Recorded but Not Done
  
• Nurses can Make a Difference
  

Chapter 8 - Physician Care

• The Typical Doctor
  
• The Religious Doctor
  
• The "Executioner-Doctor"
  
• Are Senior Consultants Good Doctors?
  
• Can you Trust your Doctors?
  
• Can you Fire your Doctors?
  
• Do you Dare to Challenge your Doctors?
  
• Beware of "FOND"
  
• Good Doctors are Rare Gems
  

Chapter 9 - Hospital Bill And Medical Record

• Manage your Hospitalisation Costs
  
• Compile your Own Medical Record
  
• Patient Relations
  

Chapter 10 - Seeking Closure

• Coroner's Inquiry
  
• Coroners Act 2010
  
• Seeking Redress
  
• Patient's Charter
  
• Medical Negligence Cases in the Subordinate Courts
  

Chapter 11 - Autopsy On The Hospital

• Case Study
  
• Death Certification
  

Chapter 12 - Clearing Hurdles

• Embrace Change
  
• Righteous and Responsible Spirit of Mankind
  
• Treat Patients like Family
  
• Face Up to Feedback and Complaints
  
• Ward Off Temptations
  
• For Better or For Worse: Hospital Combo and Means Testing
  
• Tackle the Blind Spot: Wipe Out Hospital Superbugs
  
• Comparing Apples with Oranges
  

Chapter 13 - Humanistics Healthcare

• Nurses' Welfare
  
• Doctors' Welfare
  

Chapter 14 - Do Not Dump Public Hospitals

• Exercise our Rights to Enjoy Subsidised Healthcare
  
• My Wish List - New Public Hospitals
  
• Structure of Public Healthcare Institutions
  
• The Impact of Medical Tourism on Public Healthcare
  

Chapter 15 - Patient Advocacy

• Who will “Pick Up the Oars and Row”?
  

Chapter 16 - What You Didn't Learn in Medical School

• Why Study Medicine?
  
• Adding Value to Others' Lives
  
• Millionaire Doctors
  
• Being Honest with Yourself
  
• SMART-CHIPS Test
  
• Nurturing Compassion in Medical Students
  
• Practising Compassion in Public Hospitals
  
• Manage the Last Breath Mindfully
  
• Let Hindsight Become Foresight
  

Chapter 17 - The Last Lesson Learned From Smoking

• Chronic Obstructive Pulmonary Disease
  
• Pursed Lip Breathing
  
• World COPD Day
  

Appendix 1: Means Testing Framework - Public Hospitals

Appendix 1a: Revised Means Testing Framework - Public Hospitals

Appendix 1b: Day Surgery and Specialist Outpatient Subsidies

Appendix 2: Means Testing Framework - Community Hospitals

Appendix 2a: Revised Means Testing Framework - Community Hospitals

Appendix 3: Profitable Poison-Botox

Glossary

Updated on 12 May 2013