Introduction

PART I – HOSPITAL DANGERS AND RISKS (Chapter 1 to Chapter 5)

PART II – HOSPITAL MODUS OPERANDI (Chapter 6 to Chapter 10)

PART III – CASE STUDY FOR PUBLIC HOSPITALS (Chapter 11)

PART IV – HEALTHCARE REFORM (Chapter 12 to Chapter 13)

PART V – COMING TOGETHER (Chapter 14 to Chapter 17)

Chapter 1 - My Father's Last Illness

• Things that Went Wrong on Day 1
  
• "Nobody's Child"
  
• My First Letter to the Hospital
  
• Three Different Diagnoses
  
• Moved Nine Times
  
• Clueless Clinical Tests
  
• Going Easy with "Life-line"
  
• Helpless Host to Hospital Superbugs
  
• Best Guess Antibiotics
  
• No "Ammunition" to Fight Superbugs
  
• Medical Gadgets can Injure
  
• Caught Off-guard
  
• Preventable Injuries
  
• An Overview of the "Final Journey"
  
• Follow-up on the Hospital's Reply
  

Chapter 2 - Trying Days In The Hospital

• Anguish and Anger
  
• Be Vigilant
  

Chapter 3 - Hospital Superbugs

• The Different Bugs
  
• Beware of Hospital-acquired Pneumonia
  
• Beware of Sepsis
  
• Antibiotics
  
• At Your Own Risk
  
• Workplace Safety and Health Act
  
• Hospital Hygiene
  
• Superbugs Awareness Campaign
  
• Sample Laboratory Results
  

Chapter 4 - Urinary Tract Infection

• Urinary Catheter Care
  
• Urinary Tract Infection can Cause Death
  

Chapter 5 - Things That May Go Wrong

• Extravasation
  
• Wrong Medication
  
• Fall Precautions
  
• Operating Theatre Policy
  
• Feeding Tube
  
• BIPAP Tube
  
• Bed Sores
  

Chapter 6 - Multiple Doctors

• Who are your Doctors?
  
• Duty Roster
  
• Co-manage by Other Specialists
  
• Doctors On-call
  
• "Health Factory"
  

Chapter 7 - Nursing Care

• Who are your Nurses?
  
• Find Out the Patient-Nurse Ratio
  
• Look Out for Unkind Nurses
  
• Do not Confront Unkind Nurses
  
• Recorded but Not Done
  

Chapter 8 - Physician Care

• Knowing a Typical Doctor
  
• The "Religious" Doctor
  
• The "Executioner-Doctor"
  
• Are you Lucky to have a Senior Consultant?
  
• Can you Trust your Doctors?
  
• Can you "Fire" your Doctors?
  
• Do you Dare to Challenge your Doctors?
  
• Beware of "FOND"

Chapter 9 - Hospital Bill And Medical Record

• Manage your Hospitalisation Costs
  
• Compile your Own Medical Record
  
• Patient Relations
  

Chapter 10 - Seeking Closure

• Coroner's Inquiry
  
• Coroners Bill
  
• Will you Pardon Irresponsible and Incompetent Doctors?
  
• Patient's Charter - Rights to Complain
  
• Medical Negligence Cases in the Subordinate Courts
  

Chapter 11 - Autopsy On The Hospital

• Hypothetical Case Study
  
• Death Certification
  

Chapter 12 - Clearing Hurdles

• Embrace Change
  
• Righteous and Responsible Spirit of Mankind
  
• Treat Patients like Family
  
• Face Up to Feedback and Complaints
  
• Ward Off Temptations
  
• For Better or For Worse
  
• Tackle the Blind Spot
  
• We are Singapore
  

Chapter 13 - Humanistics Healthcare

• 5-Virtue Humanistic Healthcare
  
• Nurses' Welfare
  
• Doctors' Welfare
  

Chapter 14 - Do Not Dump Public Hospitals

• Appreciate Caring and Kind Nurses
  
• Good Doctors are Rare Gems
  
• Overstaying is Dangerous
  
• My Wish List - New Public Hospitals
  

Chapter 15 – Passionate Healthcare Workers

• "Heart versus Brain"
  
• SMART-CHIPS Test
  
• What Goes Around Comes Around
  

Chapter 16 - Patient Advocacy

• SMART-CHIPS
  
• SIP Advocates
  
• Collaboration with Public Hospitals
  

Chapter 17 - The Last Lesson Learned From Smoking

• Pursed Lip Breathing
  
• World COPD Day
  

Epilogue

Glossary

Updated on 10 September 2009